FAQs
Logistics & Global Shipping
What are your dispatch times for in-stock items?
We typically dispatch in-stock items within 24 hours of receiving your order and payment.
Do you ship internationally?
Yes, we provide worldwide shipping to support commercial diving operations in any country.
How do you handle customs and export documentation?
We prepare all necessary commercial invoices and packing lists, while our courier partners manage the export and import formalities on your behalf.
Spare Parts & Maintenance
Do you stock spare parts for the equipment you sell?
We stock the most common spare parts for immediate dispatch and can source specialized items from our manufacturers within a few days.
Can I access technical schematics or parts manuals?
While we do not publish manuals publicly, we can provide technical schematics and parts lists directly to our customers upon request.
Do you offer servicing and calibration?
Yes, we offer full servicing and re-testing for panels, chambers, and umbilicals, alongside technician training courses in our dedicated workshop facility.
Orders & Payment
Can I open a trade credit account?
We offer 30-day trade credit accounts to UK customers, subject to successful credit checks and approval.
What currency will I be billed in?
We generally bill in GBP (£), EUR (€), or USD ($) depending on your preference and location.
Is there a Minimum Order Value?
We do not usually have a minimum order value, though some specific items may require a Minimum Order Quantity (MOQ) which will be noted on your quote.
Company & Quality Assurance
Are your products supplied with certification?
Yes, we supply all relevant certification and documentation in accordance with IMCA recommendations.
Can I visit you to inspect equipment before buying?
Yes, we welcome customers to visit our facility for equipment inspections by prior appointment.